CM.com offers a cloud-based CM software solution that lets businesses manage global communication through CM messaging. Using a single Business Messaging API, you can send SMS, WhatsApp, RCS, and Apple Business Messages reliably and securely.
The platform provides real-time delivery tracking, analytics, and scalable enterprise messaging. With CM.com, you can automate notifications, OTPs, appointment reminders, and customer updates. Connecting once allows you to maintain seamless communication across channels worldwide.
Businesses using unified messaging platforms reported 30% faster customer response times, highlighting the effectiveness of multi-channel CM messaging.
CM.com Specifications
- Contact Management
- Customer Communication Tracking
- Email Integration
- Customer Service/Support
- Social Media Integration
- Mobile CRM
- Analytics and Reporting
- Workflow Automation
- Integration with Marketing Tools
- Customizable Dashboards
These solutions help you to conduct interactions with customers more efficiently, organize your team better, and link messaging with your systems.
What Is CM.com?
CM.com is a cloud-based communications and payments platform that helps businesses transform the way they manage their customer interactions. Beyond messaging, it supports:
- Conversational commerce
- Chatbots
- Mobile marketing campaigns
- Secure online payments
Businesses use CM.com to power workflow automation, personalize engagement, and protect global messaging by delivering GDPR compliance and end-to-end security.
CM.com Pricing
CM.com pricing includes a selection of subscription plans to suit all business messaging requirements.
- Go Plan (Free): Free version to access basic CM messaging features and to try out the platform before you scale.
- Basic Plan (€129/month): For small and medium-sized businesses that require market-proven multi‑channel messaging and all core communication features. It includes SMS, WhatsApp, and basic reporting.
- Advanced Plan (€399/month): Good fit for scaling businesses and big companies. It also comes with richer analytics, more robust routing options, and greater channel support to extend the reach of your global messaging.
- Pro Plan (Custom Pricing): Custom fit to the unique needs of large businesses with more advanced communication needs.Â
Who uses CM.com?
CM software supports entities from sectors including
- Banking and financial services
- Retail and e-commerce
- Healthcare and medical services
- Logistics and delivery
- Travel and hospitality
CM.com Integrations
CM software integrates with several essential tools:
- Salesforce Engage Software
- Shopify Software
- Zendesk Suite
- Microsoft 365 Software
- HubSpot CRM Software
- SAP CRM Software
How does CM.com work?
CM.com is a unified API for global long-distance communication.
- Send international text messages to any mobile phone with ease and the best rates. With the help of apps like Texter, you can also test message routing for quality across operators and regions.
- The Business Messaging API unifies SMS, WhatsApp, Apple Business Messages, and RCS in one integration. It does so by decreasing the complexity of technical implementation and deployment.
- Keep track and analyze the delivery of your messages with analytics dashboards. Leverage conversation analytics to improve the way you interact with customers.
- Avoid message delivery failure by using smart routing. In case of a disruption, messages are automatically rerouted over different paths and/or operators.
- With the Sign tool, close contracts and agreements online, advancing your workflow management process on a global scale.
Choose CM.com for Multi-Channel CM Messaging and Workflow Automation
Your business should choose CM.com CRM software if you need:
- CM channels for mass, secure and scalable messaging across all channels
- Live message tracking and failover redundancy
- Enterprise-grade compliance and security
- High-volume, worldwide message delivery
Clients such as Domino’s, DHL, BMW, and the Van Gogh Museum rely on CM.com to simplify their communication process without sacrificing security.
CM.COM Features
- Worldwide Texting: Trusted SMS texting anywhereÂ
- Omnichannel API: One endpoint for SMS, WhatsApp, Apple Messages, RCS
- Live Analytics: Track messages and get better with your communication efforts
- Failover Routing: Eliminate those bad deliveries itself
- E-Signature Integration: Digitally sign contracts and approvals
CM.Com Pros and Cons
PROS
- Fast, proactive customer support
- Easy setup for teams
- Basic chatbot and SMS campaign features
CONS
- Carrier issues cause message delivery problems
- Lexicon processing may lack regional optimization
FAQs
- Does CM.com have a mobile app?
Yes, the service offers a mobile app.
- What level of support does CM.com provide?
Support is offered via chat, form submission, phone, knowledge center, and a special portal.
- Does CM.com integrate with other apps?
Yes, it connects to Salesforce, Shopify, Zendesk, Microsoft Dynamics 365, HubSpot, SAP, and Genesys.
- Does CM.com offer an API?
Yes, you can connect to the Business Messaging API for omnichannel communication.
- What industries rely on CM.com?
CM is widely used in the banking, retail, healthcare, logistics, travel, and hospitality industries for CM message and workflow automation.